Business Support Assistant

Posted 2 months ago

Mountain Association Seeks Business Support Assistant

March 2021


The Mountain Association is looking for a highly motivated individual to join its Business Support Services Team as a part-time, temporary program assistant. Initially, we plan for this position to last approximately one year in length. The assistant will support the Business Support Team’s efforts to help small businesses succeed through connecting entrepreneurs to resources and shepherding business development projects. The assistant will also work closely with the Consulting Services Manager on other projects in accordance with the Mountain Association’s mission and values.  


The Mountain Association invests in people and places in Eastern Kentucky to advance a just transition to a new economy that is more diverse, sustainable, equitable and resilient. Our Lending team offers loans to existing and startup businesses and organizations. We are a Community Development Financial Institution and a non-profit, so we can offer greater flexibility and lend to those who may not otherwise qualify. Our Business Support program connects business owners and nonprofit leaders to consultants who can help them succeed. Our Energy experts help businesses, nonprofits, public agencies and homeowners find much-needed energy savings through utility bill analysis, on-site energy efficiency and solar assessments, financing and grant application support.

The Mountain Association also engages in research, communications and advocacy for policy and narrative change, and works with partners on a variety of projects to demonstrate what’s possible in Eastern Kentucky.

Position Description

Summary: The Business Support Assistant (BSA) will assist the Consulting Services Manager in managing various business support projects. This will include client intake and orientation, setting up projects in the Business Support Services Dashboard and other databases, drafting contracts for review, processing invoices, ensuring projects are moving forward in a timely manner, maintaining good relationships with clients and consultants and ensuring that projects are properly documented upon completion.

Responsibilities: The Business Support Assistant will have direct responsibility for the following:

Project Management

  • Conduct and oversee intake and orientation of business owners and nonprofit organizations
  • Consultant orientation and contracting
  • Inform and connect customers with appropriate business support resources, both Mountain Association resources as well as other resources available in the region and beyond
  • Set up and manage consulting projects, including processing invoices and scopes of work, and troubleshooting issues
  • Provide excellent customer service
  • Ensure timely completion of work
  • Ensure proper approvals are obtained and program/funding guidelines are followed
  • Follow up with customers and/or prospective customers to gain feedback for program improvement, assess for their enterprise needs. Maintain ongoing relationship.
  • Identify, recommend and implement improvements to the program
  • Work with Strategic Initiatives/New Programs, Appalachian Transition Communications & Policy, Energy and Lending teams where Consulting Services intersects with their work

Support the Consulting Services Manager

  • Scheduling support as needed
  • Research as requested
  • Data management
  • Develop instruments for client/consultant feedback and experience
  • Collect data for tracking impact
  • Client outreach as requested
  • Participation in team meetings
  • Other duties as assigned
  • Practices safety in all aspects of the job
  • Engage with and participate in the Mountain Association’s journey to increase diversity, equity, and inclusion both in our workplace and our work

Minimum Qualifications and Characteristics

Knowledge and experience: 

  • Two years of administrative & customer service experience.
  • Demonstrated ability to research, learn and implement new bodies of work.

Personal characteristics: 

  • Demonstrated ability to be self-directed and execute successful projects such as those described in the responsibilities above.
  • Detail-oriented with excellent organization and time-management skills.
  • Ability to multi-task.
  • Ability to adapt to change.
  • Strongly articulated interest in and commitment to positive social change.
  • Willingness to travel for day and occasional overnight stays within the region.

Technology and software: 

  • Strong computer skills, in particular spreadsheets, word processing and databases.
  • Ability to learn new platforms.


  • Strong interpersonal communication skills and the capacity to work constructively in teams, including demonstrated success in a team leadership role.
  • Strong writing skills and the ability to write clearly for a general audience.


  • Close vision with or without corrective lenses necessary for computer work.
  • Able to perform assigned duties in a time-efficient manner.
  • Manual dexterity needed to operate a computer.
  • Valid driver’s license and ability to drive. Either insurability on the Mountain Association’s group vehicle policy or access to a reliable vehicle for regular trips.
  • The Mountain Association is committed to complying fully with the Americans with Disabilities Act (ADA) and all later amendments, and will follow any federal, state or local law that provides individuals with disabilities greater protection than the ADA. Equal employment opportunity will be given to qualified persons with disabilities. Reasonable accommodation, as defined by applicable law, is available to all employees when a disability affects the employee’s performance of their job functions.

Preferred Qualifications and Characteristics

  • Bachelor’s degree in a related field.
  • Three years of experience and demonstrated leadership in one of the following or a related field: social enterprise work; business support services; enterprise development; organizational development; technical assistance provision; sustainable development; community development.
  • Experience in and knowledge of business, entrepreneurship, organizational development or management.
  • Knowledge of and experience in Appalachia or Kentucky.
  • Experience providing hands-on technical assistance or management consulting to for-profit businesses or non-profit organizations.
  • Experience using project management software and/or customer relationship management software.

Additional Information

This part-time position (20 hours per week) offers competitive compensation based on experience. Potential candidates can inquire about the compensation range by emailing . This position is temporarily remote but will be based in one of the Mountain Association’s offices in Berea, Hazard, or Paintsville, Kentucky. The Mountain Association is an equal opportunity employer. The Mountain Association is committed to principles of diversity and equity and encourages applications from all people.

Please e-mail your resume, contact information for three references and a cover letter specifically explaining why you are a good fit for this position to . Review of applications will begin on March 18th and continue on a rolling basis until the position is filled. The interview process will be conducted according to public health guidelines during the COVID-19 emergency, including the likelihood of remote interviews.

Like most of the Mountain Association staff, the person in this role will likely begin the position working from their home. Please do not let childcare challenges related to the pandemic deter you from applying. We recognize that not everyone has access to childcare right now because of the pandemic, so we are open to a conversation about the schedule at the start of this position if you’re not able to start with a very rigid schedule.

For more information about the Mountain Association, visit Please no drop-ins.

Job Features

Job CategoryBusiness Support

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