Careers
At the Mountain Association, we believe in our employees and strive to provide the best work environment possible.
We provide a competitive and comprehensive benefits program, providing paid parenting leave, employer-funded health insurance and subsidized family health insurance among other generous benefits. We support and encourage a healthy work-life balance. Employees also develop a learning plan each year as part of our commitment to personal and professional development.
We also aim to keep the organization’s values aligned with our operations, and prioritize health and sustainability in our purchasing, energy use, fringe benefits and office services. For example, we make an extra effort to provide staff with healthy snacks when we gather in-person; use environmental and people friendly cleaning products; and more. Our main Berea office is powered by solar, and our walls are decorated with Appalachian art. Our employees also have opportunities to gather for safe, fun and healthy activities, such as picnics, hiking, and book clubs.
We are an equal opportunity employer and have several important policies in place to ensure our hiring process welcomes individuals from diverse backgrounds. Our position descriptions are reviewed to ensure the minimum requirements we list are as accessible as possible. We explicitly encourage candidates from a diverse background to apply, we advertise our positions through a wide variety of outlets, and our hiring teams receive ongoing training on questioning their impressions and implicit biases. We are continually reviewing our procedures on our journey to become a more equitable and diverse organization.
We invite you to join us as we work toward a brighter Appalachian future.
Application review will begin on June 2 and continue until the position is filled
Overview
The Technology Associate will provide direct technology support for Mountain Association’s technology infrastructure by providing front line response to computer systems, staff workstations and other related systems and equipment. The Associate will frequently use excellent communication and customer service skills to respond to inquiries and requests. This includes installing, diagnosing, repairing, and upgrading hardware and equipment under the direction of the Data & Technology Manager. The Associate will troubleshoot problems in a timely manner and provide user training, new employee technology orientation, in addition to general tech assistance in accordance with best practices. The Associate will lead asset inventory management and keep detailed records of orders and purchases.
Background
The Mountain Association is a nonprofit that invests in people and places in Eastern Kentucky to advance a just transition to a new economy that is more diverse, sustainable, equitable and resilient. Our Lending team offers loans to existing and startup businesses and organizations. We are a Community Development Financial Institution, so we can offer greater flexibility and lend to those who may not otherwise qualify. Our Business Support program connects business owners and nonprofit leaders to consultants who can help them succeed. Our Energy experts help businesses, nonprofits, public agencies and homeowners find much-needed energy savings through utility bill analysis, on-site energy efficiency and solar assessments, financing and grant application support.
The Mountain Association also engages in research, communications and advocacy for policy and narrative change, and works with partners on a variety of projects to demonstrate what’s possible in Eastern Kentucky.
Position Description
Duties and responsibilities include but are not limited to the following areas:
Provide Technology Support
- Lead tech support and installation at all Mountain Association office locations
- Respond to staff requests and troubleshoot technology issues
- Provide support to the Data & Technology Manager
- Primary contact for all affiliate staff (our affiliates include Kentucky Center for Economic Policy and Kentucky Natural Lands Trust)
- Monitor backup systems and periodically test backup jobs
- Identify and communicate issues regarding disaster preparedness
- Coordinate with service providers on products and issues as requested
- Maintain, upgrade and patch IT infrastructure as needed
- Work with service providers to minimize down time.
Provide Technology Training
- Coordinate technology needs with staff
- Onboard new staff, student workers and interns to Mountain Association Technology
- Provide general IT training as needed
- Answer ergonomics questions from staff
- Report compliance issues to the Data & Technology Manager
Lead procurement, asset planning and tracking
- Organize inventory and equipment and maintain a precise inventory system
- Under direction, monitor use of systems to identify gaps, challenges, and opportunities
- Dispose of equipment in a safe and responsible manner
- Review technology service bills to ensure we are charged appropriately.
- Advise on and purchase technology for general and program specific use.
General
- Provide operational support for all Mountain Association facilities and assets
- Other duties as assigned
- Practice safety in all aspects of the job
- Engage with and participate in the Mountain Association’s journey to increase diversity, equity, inclusion and accessibility both in our workplace and our work
Minimum Qualifications and Characteristics
Knowledge and experience: Four year degree in Information Technology or related field and one year of related experience. Experience can substitute for education. Demonstrated ability for desktop level setup maintenance. Familiarity with Microsoft Office products including MS Outlook and Microsoft 365. Experience with software installation and license management. Customer service experience preferred.
Personal characteristics: Excellent communication skills; persistence; ability to function with good humor in stressful situations. Willingness to learn new things. Patience. Strong desire to help people. Clear written communication skills. Well-organized; able to work on multiple projects at once with strong attention to detail. Able to work successfully on a team with diverse members. Interested in technology as demonstrated by awareness of new developments.
Physical: Close vision with or without corrective lenses necessary for computer work; manual dexterity needed to operate computer; ability to lift, move and connect computer and network hardware. Able to use a ladder. Able to perform assigned duties in a time-efficient manner. The Mountain Association is committed to complying fully with the Americans with Disabilities Act (ADA) and all later amendments, and will follow any federal, state or local law that provides individuals with disabilities greater protection than the ADA. Equal employment opportunity will be given to qualified persons with disabilities. Reasonable accommodation, as defined by applicable law, is available to all employees when a disability affects the employee’s performance of their job functions. Valid driver’s license and ability to drive. Either insurability on the Mountain Association’s group vehicle policy or access to a reliable vehicle for regular trips.
Preferred Qualifications and Characteristics:
Knowledge of a variety of systems including Microsoft Active Directory, Microsoft 365 management. Computer hardware troubleshooting, and basic networking experience.
Additional Information
This full-time position offers a competitive salary, with a range of $41,029 minimum to $45,588 midpoint to $53,338 maximum, depending on experience, along with a generous benefits package. This position’s main office location is flexible between Mountain Association’s offices in Berea, Prestonsburg, and Hazard, Kentucky, though our staff currently have a hybrid work schedule where they work from home as their position allows. This position is supervised by Joe Sheehan, Data & Technology Manager. The Mountain Association is an equal opportunity employer. The Mountain Association is committed to principles of diversity and equity and encourages applications from all people.
Please e-mail your resume and a cover letter specifically explaining why you are a good fit for this position to technologyassociate.hiring@mtassociation.org. We will ask candidates selected for second interviews to provide contact information for three references. Interviews will take place via Zoom. Our hiring process typically includes two rounds of interviews and a skill-based activity.
The Mountain Association is committed to ensuring the safety of all employees and their families, our clients, partners, team members and other individuals that we come into contact with for business purposes. Our approach to COVID-19 is informed by science and aligns to recommendations established by the CDC and other applicable government health agencies.
Our COVID-19 vaccination policy requires all prospective employees, prior to their start date, to: (1) become fully vaccinated against COVID-19 and provide proof of vaccination, or (2) request and obtain approval for an accommodation for a medical or religious exemption. Should an accommodation for a medical or religious exemption be approved, an employee would work with the Mountain Association to develop a COVID-19 safety plan.
Employment is contingent upon meeting these requirements and the requirements of the position.
For more information about the Mountain Association, visit www.mtassociation.org. Please no drop-ins.
Job Features
| Job Category | Finance & Operations |
Mountain Association Seeks Client Success Coordinator
Application review will begin on May 23 and continue until the position is filled. Even if you miss the initial application review date, if this position is still posted, we encourage you to apply.
Overview
The Client Success Coordinator works to ensure that Mountain Association clients have access to proper services and resources as needed, including financing from our Lending Team; technical assistance from our Business Support Services Team; consultation and recommendations from our Energy Team; and can share information on any current financing with our Portfolio Support Team.
Background
The Mountain Association is a nonprofit that invests in people and places in Eastern Kentucky to advance a just transition to a new economy that is more diverse, sustainable, equitable and resilient. Our Lending team offers loans to existing and startup businesses and organizations. We are a Community Development Financial Institution, so we can offer greater flexibility and lend to those who may not otherwise qualify. Our Business Support program connects business owners and nonprofit leaders to consultants who can help them succeed. Our Energy experts help businesses, nonprofits, public agencies and homeowners find much-needed energy savings through utility bill analysis, on-site energy efficiency and solar assessments, financing and grant application support.
The Mountain Association also engages in research, communications and advocacy for policy and narrative change, and works with partners on a variety of projects to demonstrate what’s possible in Eastern Kentucky.
Position Description
Duties and responsibilities include but are not limited to the following areas:
Establish and nurture client relationships by providing ongoing support, guidance, and consultations, starting from the intake of business proposals to the ongoing needs of clients:
- Oversee and maintain positive client relationships.
- Help clients with cash flow analysis and other business analytics to identify areas for improvement.
- Meet with new and existing lending clients to determine their needs and opportunities to assist them.
- Ensure all clients have access to proper resources and receive quality service.
- Provide one-on-one support for clients, both nonprofit and for-profit, who need help understanding their financial status and outlook.
- Work with Mountain Association teams to find effective synergies and connecting points to improve our services to clients.
- Leverage technology to improve client experience and cross-team organizational efficiencies.
- Provide expertise and support to internal staff teams as needed.
Conduct research and analysis to develop strategic engagement practices and compliance standards:
- Ensure Mountain Association remains compliant and meets or exceeds terms and conditions listed in contracts with clients.
- Collect and analyze client feedback in order to better understand the client experience versus expectations; assist in developing strategies to address the differences between the two.
- Provide underwriting support to lending team or client as needed.
- Conduct research on industry and related trends as needed.
- Ensure policies and procedures related to clients are well-documented and applied in a fair and equitable way to all clients.
General
- Other duties as assigned
- Engage with and participate in the Mountain Association’s journey to increase diversity, equity, inclusion, and accessibility both in our workplace and our work.
- Participate in the strategic planning process and implement the plan as it relates to this role.
Minimum Qualifications and Characteristics
Required Knowledge and experience:
- Bachelor’s degree and three years of experience. Experience can substitute for education. Demonstrated experience with project management and customer service skills. Working knowledge of financial analysis and problem solving. Thorough understanding of the business environment and skills needed to be successful. Demonstrated leadership experience and strong interpersonal skills.
Personal characteristics:
- Integrity, credibility, and commitment to Mountain Association’s mission.
- A person that is particularly good at interacting with others regardless of background.
- Analytic, organizational, and problem-solving skills.
Technology and software:
- Hands-on experience with software typically used in a business environment including accounting packages, spreadsheets, relational databases, and CRM.
Communications:
- Strong interpersonal and written communication skills.
- Ability to clearly explain financial concepts to all clients regardless of prior experience.
Physical
- Close vision with or without corrective lenses necessary for computer work.
- Manual dexterity needed to operate computer.
- Able to perform assigned duties in a time-efficient manner.
- Valid driver’s license and ability to drive. Any employment offer is contingent upon applicant’s insurability on Mountain Association’s group vehicle insurance policy or access to a reliable vehicle for regular trips.
The Mountain Association is committed to complying fully with the Americans with Disabilities Act (ADA) and all later amendments, and will follow any federal, state or local law that provides individuals with disabilities greater protection than the ADA. Equal employment opportunity will be given to qualified persons with disabilities. Reasonable accommodation, as defined by applicable law, is available to all employees when a disability affects the employee’s performance of their job functions.
Preferred qualifications and characteristics:
- MBA, CPA or commensurate combination of education and experience is preferred.
- Lending and/or accounting knowledge.
- Entrepreneurial experience.
- Interest in Appalachian region.
Additional Information
This full-time position offers a competitive salary, with a range of $55,187 minimum to $61,319 midpoint to $71,743 maximum, depending on experience, along with a generous benefits package. This position’s main office location is flexible between Mountain Association’s offices in Berea, Prestonsburg, and Hazard, Kentucky, though our staff currently have a hybrid work schedule where they work from home as their position allows. This position is supervised Robert Allen, Lending Director. The Mountain Association is an equal opportunity employer. The Mountain Association is committed to principles of diversity and equity and encourages applications from all people.
Please e-mail your resume and a cover letter specifically explaining why you are a good fit for this position to clientsuccesscoordinator.hiring@mtassociation.org. We will ask candidates selected for second interviews to provide contact information for three references. Interviews will take place via Zoom. Our hiring process typically includes: two rounds of interviews and a skill-based activity.
The Mountain Association is committed to ensuring the safety of all employees and their families, our clients, partners, team members and other individuals that we come into contact with for business purposes. Our approach to COVID-19 is informed by science and aligns to recommendations established by the CDC and other applicable government health agencies.
Our COVID-19 vaccination policy requires all prospective employees, prior to their start date, to: (1) become fully vaccinated against COVID-19 and provide proof of vaccination, or (2) request and obtain approval for an accommodation for a medical or religious exemption. Should an accommodation for a medical or religious exemption be approved, an employee would work with the Mountain Association to develop a COVID-19 safety plan.
Employment is contingent upon meeting these requirements and the requirements of the position.
For more information about the Mountain Association, visit www.mtassociation.org. Please no drop-ins.
Job Features
| Job Category | Lending |
