File a Complaint Against Solar Titan
Many Kentuckians are reporting bad solar installations completed by the now defunct Solar Titan. There may be an opportunity to get some of your money back through filing a formal complaint here:
Want the full scoop?
This news story gives an in-depth explanation as to Solar Titan’s nefarious operations within Kentucky and surrounding states.
How to Avoid Solar Scams:
Thousands of Kentuckians across the state are saving money on their electric bills through rooftop solar installed by reputable local companies. But there are also companies operating here that are making big promises that don’t deliver, locking you into a costly solar installation that’s overpriced, improperly designed, unpermitted, or poorly installed.
So how do you tell the difference?
Here are some warning signs to look out for:
- “Get paid to install solar!” “No up-front cost with this special government program!” “Available only in your area!” “Limited time offer!” If an installer makes these types of promises, proceed with caution. In Kentucky, there are no state or utility programs that will pay you to install solar, or that offer financing with no up-front cost. The only government incentive for residential solar installations in KY is the federal Investment Tax Credit, which isn’t a check but instead a write-off on your income taxes.
- Aggressive sales tactics and “instant rebates.” If someone wants you to sign up on the spot, or within a very limited window, that’s a red flag. A reputable installer won’t pressure you to make a big investment without time to fully think it over or to get quotes from another installer.
- They offer you a quote without looking at your electric bills or without first recommending or asking about past efficiency upgrades. Your installer should be familiar with your utility’s solar net metering rates and should design a system that maximizes the financial benefit to you.
Tips for Doing Your Due Diligence
A qualified, reputable solar installer will:
- Have North American Board of Certified Energy Professionals (NABCEP)-certified solar professionals on staff and/or be a NABCEP Accredited Residential PV Installation Company. This is the gold standard for solar installers. Look for installers at NABCEP.org. You can also find a list of Kentucky installers at KYSES.org.
- Provide you with staff or subcontractor qualifications. Don’t be afraid to ask for a copy of the KY Contractor License Number or Master License Number for the person pulling the electric permit.
- Do a site visit before finalizing a design and quote. While technology has made it easy to do initial solar assessments remotely, an installer should come to your home or business to do an in-person assessment before offering you a contract to sign.
- Handle permitting, inspections, utility interconnections and net metering applications. They should give you a copy of the net metering application submitted to the electric service provider if you ask for it.
- Fully explain how they calculate your estimated electric bill savings over the life of the installation. If they are incorporating electric rate increases by your utility, they should be reasonable – no more than 5% per year.
- Give you time to consider your options and get additional quotes. Although there are situations that might warrant higher or lower installation costs, for residential solar installations you should expect installed cost to be around $2,500 to $3,500 per installed kW. Larger commercial installation costs are typically $2,000-$2,400 per installed kW.
When in doubt, talk to an expert!
The Mountain Association provides unbiased, third party solar assessments and advice to local governments, small businesses, non-profits and faith-based organizations in Eastern Kentucky. Contact our energy team at email@example.com or (859) 544-0023.
If you are a homeowner, please refer to KY Solar Energy Society for more details on what to look out for: https://www.kyses.org/
We have this information available in a flyer version here.